I have mentioned this as the ‘service for moms’, because I think it is a huge help for moms. But on a more serious note MINK is a service for everyone.
Blogging has opened a whole new personality for me. Now my friends take advise from me on everything. I was always good at advising where to shop from, hunting deals and forwarding to friends but now they ask me if a particular resort is good, food in a restaurant is worth it or how many stars will I give a service that I have tried. Whew! No more casual mentions but proper reviews.
I first heard of MINK on my building facebook group. There are many laundry services that are around but this came highly recommended from everyone. My husband is perpetually complaining about the quality of ironing laundering that happens in my household. He likes his shirts crisp and his suits well turned out. My regular ‘dhobi’ (ironing man) always manages to leave shine marks on his trousers/ suits and I have been scouting for long for a solution to this.
I am one of the laziest person around and in the world of apps and online services , as I am discovering, everything can happen with a touch on your screen or a click of a button. I was thinking of trying them out when luckily for me, they approached me. These are the fringe benefits of being a blogger :).
You can either call them/ whatsapp them or book your service through their website. The minimum time for a pickup is around 60 min as mentioned on the website but they do get back to you much faster. Once you book and leave your details with them, they send a mail across informing of your confirmation.
I booked for two days ahead as I first wanted to decide, what I wanted laundered by them. I finalised on a leather jacket, a few suits for my hubby’s wardrobe and my bag. I was most worried about my bag, it was an expensive designer one and it needed maintainence, yet handing it over to any new service in town was scary.
I even wrote them a mail to take proper care of my bag or else ;)!
The delivery guy was at my doorstep sharp at 10.30 on a Saturday. He was dressed well and spoke good English. It was a relief to know they work on a weekend. All suits and my jacket was neatly folded by them kept in a drawstring MINK logo back-pack. They had a seperate one for my handbag. I instantly knew I was handing over my valuables to a premium service, who also cared a lot about professionalism. They informed me that the clothes will be delivered in the next 48 hours and they would get back to me on the bag
I got a message from them at about 4.30 pm in the evening, stating that my hubby’s coat has some press marks in the inner lining which they will not be able to remove. To be honest I was a little dissapointed but also impressed at the forthrightness. I rather know, than get rude shocks later.
My hubby starts his travel every Monday and I was wondering if we would get our clothes back on time. At 7.30 on a Sunday evening I got message from them that they would be delivering it to me by 9.30 pm. Another point to be noted here, they work through the week, 9 AM to 10 PM.
The clothes that I had just given in a small pile not only came back looking well laundered but also in a smart logo suit bag with a hanger. I was so happy to receive them. No press marks, no creases and looking immaculate. So Test I passed.
The next one had me on the edge and that would take 7-8 days to be delivered. I wasn’t in a rush, I just wanted the bag to be serviced well. Finally it arrived and I almost jumped with joy to see my bag looking good as new.
What I liked about the service: On time delivery. Complete professional delivery and pick up. Hassle free service. No hidden terms and conditions. No minimum quantity of clothes required for a pick up. They will pick up a single shirt as well. Great presentation and packaging.
Price: Comparable to other laundry services in the market.
What can be better : While the suits came well ironed and in a lovely suit bag, the bag was delivered in a paper bag with paper balls stuffed inside it. I wish they would also develop nice cloth bags customised to deliver the handbags.
Delivery Time: On time delivery. 48 hours including pick up and drop is good time span for the service. They also do same day deliveries but charge 50% extra for that. They also do Super Delivery in 4hours but that they charge 100% extra.